Author: Monica Ferrario, Client Director at Kilpatrick
The professional world is evolving rapidly, and the workplace is no exception. We are witnessing major changes, with a shift from a purely performance-driven approach to a broader search for shared purpose and motivation. Individuals and organizations alike are striving to align their values, goals, ethics, and vision.
In this changing scenario, learning new skills and the ability to “learn how to learn” is critical. AI has already made inroads into the workplace, and it is set to revolutionize how people interact and evolve professionally.
This article explores the impact of AI in HR, the benefits of assessment methodologies, and how organizations can foster a culture of continuous learning, growth, and adaptability.
How Can AI Improve Your HR Strategy?
AI in HR offers numerous opportunities, but using these tools effectively requires a new way of thinking—both for individuals and for organizations. Beyond the obvious technological benefits, such as time efficiency and instant access to information, the real opportunity lies in understanding the new competencies that people need to develop.
Key Skills to Master in the Age of AI
To use AI effectively, people must not only understand the technology but also apply it in a way that is ethical and goal-oriented. Here are the essential skills to focus on:
- Communication in AI-Driven Workplaces
- Active Listening for Better Team Collaboration
- Observation Skills for Improved Decision Making
- Flexibility and Adaptability in a Changing Environment
- Creativity to Foster Innovation with AI
- Collaboration Using AI Tools
- Managing New Relational Models with AI Integration
- Continuous Learning to Stay Competitive
Continuous learning, in particular, involves the ability to “learn to unlearn,” making room for creativity and innovation. These skills are vital to thrive in a workplace increasingly influenced by AI.
Balancing AI with Human Needs: How to Foster Meaningful Work
AI impacts not just technology but also the way people seek meaning and purpose at work. The emergence of AI in HR highlights the need for a new leadership model—one that prioritizes employee well-being. A positive work environment enhances company performance and employee retention. In this new scenario, organizations must think carefully about the strategies they need to adopt to support employee development effectively.
Why Assessment is Critical in Navigating AI in HR
Twenty Years of Expertise in HR Selection and Management
Decades of experience in managing human resources have led to the development of assessment processes that explore individual competencies and align them with organizational needs. Through individual and organizational management assessments, companies can gain a clear understanding of their workforce and plan for future changes accordingly.
What Role Does Management Assessment Play in the Age of AI?
Management assessment, both at the individual and organizational levels, is crucial for supporting change. By understanding the skills and development areas of employees, companies can:
- Develop targeted initiatives that drive employee growth.
- Implement cultural changes that align with organizational values.
Assessment tools help identify the potential of both candidates and current employees. This process is fundamental for evaluating skills, abilities, and personal characteristics according to a competency model.
What is a Competency Model, and Why Is It Important for Your Business?
Competency models serve as a reference point for staff development, especially in evolved, international organizations. However, not all companies use a structured model, which can make it challenging to set development targets for their employees.
Over time, competency models have evolved to include:
Types of Competencies in a Competency Model
- Managerial/Leadership Competencies
- Relational Competencies
- Technical/Operational Competencies
These competencies collectively define the behaviors expected of employees and companies. It is critical for companies to understand the skills they have, identify gaps, and continuously train employees to be prepared for change.
Using AI to Identify and Bridge Skill Gaps
AI will be increasingly integrated into hiring and evaluation processes. However, while AI helps identify specific skills, soft skills—such as teamwork and problem-solving etc.—often determine an employee’s success in a role. Emotional intelligence remains a competence that still requires human intervention in final decisions.
Actionable Steps for Organizations:
- Reflect on current skills and identify gaps.
- Implement continuous learning programs to help employees adapt to AI-driven changes.
- Leverage assessment tools to measure both technical and relational competencies effectively.
Kilpatrick: Leader in Leadership Assessment Tools for Modern HR Needs
Kilpatrick’s extensive experience in assessing management potential development through an innovative competency model sets it apart in the field of Human Resources. Our certified professionals use the latest digital and innovative methodologies to anticipate trends and respond to the evolving labor market.
Diagnostic Tools We Use in the Assessment Process
Kilpatrick leverages diagnostic tools to design precise and tailored assessment paths. Here are some of the tools used:
- DISC Persolog: This model categorizes personality styles (Dominant, Influential, Steady, and Cautious), allowing us to develop strategies for enhancing different personality traits.
- Hogan Assessment: This personality test includes three sub-assessments (HPI, HDS, MVPI) that provide a comprehensive view of how individuals behave, strategize, and manage conflicts.
- Digital Assessment: identification of digital competencies in the organization.
These tools provide a solid foundation for creating assessment processes tailored to each organization’s specific needs.
Integrating AI in Personnel Evaluation: The Path Forward
AI in HR is set to become a key component of recruitment and employee evaluation, as emphasized in Kilpatrick’s research on AI’s role in hiring. While AI contributes to assessing technical skills, emotional intelligence and human judgment are essential in the final selection process.
Conclusions: Preparing for the Future of Work
The integration of AI into HR demands that companies—and their employees—adapt quickly. The organizations that succeed will be those that use AI not only to enhance efficiency but also to create meaningful work environments where people can thrive.
Our Client Director Monica Ferrario, certified and expert assessor, brings her extensive experience to help guide these transformative efforts.
If you want to understand how AI will impact the skills required for your workforce, contact us for a pre-analysis and mapping of current competencies. We’re here to support you in developing your talent.